How to make a customer fall in love with a brand? It goes beyond just having a great product. Needs, expectations, services and satisfaction. We constantly search for new ways to provide an insanely great customer experience from the time the order is placed to after it’s received.
method
Our method
Constant contact with our suppliers is mandatory, so we have a specialized team to speed up and clarify our processes, taking into account and being one step ahead of any delay.
- Stock check + CEO Approval
- Price negotiation with Suppliers
- Purchase order
- Proforma invoice from providers – Proforma & times check
- Greenlight to financials.
- Spec sheets check.
- Payment & product fabrication
- Manufacturing tracing (3)
- Shipping distribution + ready date + load is ready
- Shipping logistics
- ware house arrival & distribution
Once our products are sent, our customer service team assumes the responsibility of taking care of fulfilling the estimated customer shipping dates.
Channels
Our Customer service team is also constantly taking care of our digital channels:
Customer, Data and Communication. Our process begins with a general research of our customers, getting to know them. Which already includes our own brand’s parameters to find relevant data. From our customers and our wide marketing, environment and trends research comes our entire communication.